Last updated: 7 May 2026
1. Introduction
Watton Electronic Repairs respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect your information when you:
- Use our website
- Contact us
- Book a repair
- Purchase products or services
- Send devices to us for repair
By using our website and services, you agree to the terms outlined in this policy.
2. Who We Are
Watton Electronic Repairs
Website: wattonelectronicrepairs.co.uk
For privacy-related enquiries, please contact us via the contact information listed on our website.
3. Information We Collect
We may collect and process the following information:
Personal Information
- Name
- Email address
- Phone number
- Billing and shipping address
Device Information
- Device model and serial number
- Fault descriptions
- Repair history
- Login credentials provided for testing purposes
Payment Information
Payments may be processed by third-party payment providers. We do not store full card details on our systems.
Website Usage Data
We may automatically collect:
- IP address
- Browser type
- Device type
- Pages visited
- Cookies and analytics data
4. How We Use Your Information
We use your information to:
- Process repairs and orders
- Contact you regarding your repair
- Provide customer support
- Process payments
- Improve our services and website
- Prevent fraud and misuse
- Meet legal and tax obligations
We only collect information necessary for legitimate business purposes.
5. Device Data & Customer Responsibility
Customers are responsible for backing up their devices before repair.
While we take reasonable care, Watton Electronic Repairs is not responsible for:
- Data loss
- Corrupted files
- Lost passwords
- Software issues
- Account access issues
Any passwords or passcodes supplied are used solely for testing and repair purposes.
We do not access personal files unless necessary for diagnostics requested by the customer.
6. Sharing Your Information
We do not sell or rent your personal information.
We may share information with trusted third parties where necessary, including:
- Payment processors
- Delivery and courier services
- Website hosting providers
- Accountants or legal authorities where required by law
All third parties are expected to handle your information securely and lawfully.
7. Data Storage & Security
We take reasonable technical and organisational measures to protect your information.
However, no online system can be guaranteed completely secure.
Customer information is stored only for as long as necessary to:
- Complete repairs and services
- Meet legal obligations
- Resolve disputes
- Maintain accounting records
8. Cookies
Our website may use cookies to:
- Improve website functionality
- Analyse website traffic
- Remember user preferences
You can disable cookies through your browser settings, though some website features may not function correctly.
9. Your Rights
Under UK GDPR, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data
- Object to certain processing activities
- Request transfer of your data
Requests may be subject to identity verification.
10. Third-Party Links
Our website may contain links to third-party websites including social media platforms.
We are not responsible for the privacy practices or content of external websites.
11. Children’s Privacy
Our services are not intended for children under 13 without parental or guardian involvement.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
Updated versions will be posted on this page with the revised date.
13. Contact
For any questions regarding this Privacy Policy or your personal data, please contact us through:
Watton Electronic Repairs Contact Page
