Last updated: 7 May 2026

1. Introduction

Watton Electronic Repairs respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect your information when you:

• Use our website
• Contact us
• Book a repair
• Purchase products or services
• Send devices to us for repair

By using our website and services, you agree to the terms outlined in this policy.

2. Who We Are

Watton Electronic Repairs
Website: wattonelectronicrepairs.co.uk

For privacy-related enquiries, please contact us via the contact information listed on our website.

3. Information We Collect

We may collect and process the following information:

Personal Information

• Name
• Email address
• Phone number
• Billing and shipping address

Device Information

• Device model and serial number
• Fault descriptions
• Repair history
• Login credentials provided for testing purposes

Payment Information

Payments may be processed by third-party payment providers. We do not store full card details on our systems.

Website Usage Data

We may automatically collect:

• IP address
• Browser type
• Device type
• Pages visited
• Cookies and analytics data

4. How We Use Your Information

We use your information to:

• Process repairs and orders
• Contact you regarding your repair
• Provide customer support
• Process payments
• Improve our services and website
• Prevent fraud and misuse
• Meet legal and tax obligations

We only collect information necessary for legitimate business purposes.

5. Device Data & Customer Responsibility

Customers are responsible for backing up their devices before repair.

While we take reasonable care, Watton Electronic Repairs is not responsible for:

• Data loss
• Corrupted files
• Lost passwords
• Software issues
• Account access issues

Any passwords or passcodes supplied are used solely for testing and repair purposes.

We do not access personal files unless necessary for diagnostics requested by the customer.

6. Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted third parties where necessary, including:

• Payment processors
• Delivery and courier services
• Website hosting providers
• Accountants or legal authorities where required by law

All third parties are expected to handle your information securely and lawfully.

7. Data Storage & Security

We take reasonable technical and organisational measures to protect your information.

However, no online system can be guaranteed completely secure.

Customer information is stored only for as long as necessary to:

• Complete repairs and services
• Meet legal obligations
• Resolve disputes
• Maintain accounting records

8. Cookies

Our website may use cookies to:

• Improve website functionality
• Analyse website traffic
• Remember user preferences

You can disable cookies through your browser settings, though some website features may not function correctly.

9. Your Rights

Under UK GDPR, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Object to certain processing activities
• Request transfer of your data

Requests may be subject to identity verification.

10. Third-Party Links

Our website may contain links to third-party websites including social media platforms.

We are not responsible for the privacy practices or content of external websites.

11. Children’s Privacy

Our services are not intended for children under 13 without parental or guardian involvement.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

Updated versions will be posted on this page with the revised date.

13. Contact

For any questions regarding this Privacy Policy or your personal data, please contact us through:

Watton Electronic Repairs Contact Page